We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us first at info@gianoco.com. Do not send items back without contacting us — returns sent without prior authorisation will not be accepted. Once your return is approved, we will provide you with the correct return address and instructions.
You can always contact us for any return question at info@gianoco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK 14-day cooling off period
Under the Consumer Contracts Regulations 2013, if you are a customer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your item, for any reason and without justification.

Return shipping costs
Returns are free of charge. Once your return is approved, we will provide a prepaid return label and instructions.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gianoco.com.

This policy does not affect your statutory rights.

For our full contact details, see our Contact page.